Junior CRM Specialist, AI-first

About the role

The Customization Group, a global leader in mass customization and print-on-demand e-commerce, is hiring a Junior CRM Specialist in Chisinau, Moldova. The role brings AI into lifecycle marketing: producing newsletters from day one and turning ideas such as "we should use AI for this" into working flows of smarter segmentation, generated content and personalization. It is a hands-on, AI-first position within the CRM team, reporting to CRM leadership.

Key responsibilities

• Produce newsletters end to end, from day one
• Use AI to draft and adapt campaign copy across shops, languages and segments, with a human reviewing the last mile
• Apply AI and predictive approaches to segmentation (churn risk, next-best-offer, lifetime value)
• Build dynamic, AI-assisted personalization into lifecycle flows
• Turn repetitive CRM tasks into reusable AI-assisted workflows
• Document the prompts and approaches that work

Required profile

• 1+ years in CRM, lifecycle or email marketing; internships and hands-on projects count
• Already uses AI in day-to-day work and can prompt AI tools well enough to get useful output
• Some exposure to a CRM/ESP platform, or a genuine willingness to learn one quickly
• Ability to judge AI output critically and to keep a human in the loop
• Working-level English for a globally distributed team

Required skills

• CRM, lifecycle or email marketing
• Exposure to platforms such as Emarsys, Iterable, Braze or CleverTap, or willingness to learn one

What we offer

• A competitive salary plus a benefits package including health coverage, paid leave and local perks
• An AI capability built from the ground up, with modern AI and CRM tools
• International exposure through globally distributed teams

Application is via the company's career page; no cover letter is required, and the process lasts about three weeks.