Operations Analyst - Supply (Moldova)

About the role

Glovo, part of the Delivery Hero Group, is hiring an Operations Analyst - Supply in Chisinau and Bălți. The role optimizes 3PL fleet quality and performance through day-to-day adjustments and long-term process improvements, working with data and 3PL partners to keep courier performance, compliance standards and operational reporting at the level the business needs.

Key responsibilities

• Analyze data to identify trends, opportunities and pain points in supply operations, focusing on metrics such as order delivery time, courier dispatch time, partner preparation time, partner acceptance time and customer ratings.
• Turn complex datasets into actionable insights that inform strategic decisions and operational improvements for couriers and partners.
• Develop and maintain dashboards and reports tracking KPIs and operational metrics.
• Communicate insights to stakeholders and influence changes that improve supply and partner efficiency and satisfaction.
• Use data to build strong relationships with partners and couriers, showing data-backed value.
• Work closely with other operations teams to keep the approach data-driven.

Required profile

• Experience in data, business or operations analytics; experience in transportation, delivery or logistics is a plus.
• Fluent Romanian and Russian; English at least B2 for daily communication.
• Independent mindset with curiosity and initiative, and clear communication skills with non-technical partners.

Required skills

• Solid practical SQL skills (queries, joins, aggregations, data extraction).
• Dashboards in Looker, Power BI, Tableau or similar BI tools.
• Google Sheets / MS Excel for ad-hoc analysis.
• Nice to have: basic Python (pandas), GCP, BQ or automation, prior exposure to delivery apps, e-commerce or supply chain metrics, and use of AI tools such as Gemini or Claude.

What we offer

• Private health insurance.
• Monthly Glovo credit.
• Discounted gym memberships.
• Online therapy and wellbeing benefits.