Head of Strategic Partnerships & Operations

About the role

As Head of Strategic Partnerships & Operations at FivePlus, you will bridge business development, operational leadership, and strategic execution to drive growth for modern carriers. You will identify aligned carrier partners, build high‑performance dispatcher teams, and ensure operational excellence across every partnership.

Key responsibilities

• Identify, onboard, and maintain relationships with U.S. carriers that fit FivePlus’s intelligence‑based model.
• Recruit, evaluate, and manage dispatcher teams, matching profiles to carrier goals and monitoring performance.
• Maintain alignment between carriers and dispatcher teams, intervene in complex operational cases, and track performance metrics.
• Develop repeatable processes, onboarding frameworks, training programs, and performance‑tracking systems.
• Contribute to data‑driven initiatives, BI systems, and long‑term growth strategies alongside leadership.

Required profile

• 5+ years of experience in logistics, dispatching, operations, or business development.
• Deep understanding of, or ability to quickly learn, the U.S. trucking industry.
• Proven track record in team leadership and client relationship management.
• Strong grasp of carrier operations, profitability, and performance drivers.
• Excellent communication, negotiation, and problem‑solving abilities.

Required skills

• Familiarity with CRM and reporting systems.