Technical Customer Support – Banking (Moldova)

About the role

We are looking for a Technical Customer Support professional to join our banking team in Chisinau. You will provide front‑line assistance to our financial institution clients, handling inquiries, troubleshooting issues and ensuring a high level of satisfaction.

Key responsibilities

• Deliver customer service via phone and written channels, applying functional technical knowledge.
• Act as a Help Desk point of contact, managing client cases and resolving technical problems.
• Monitor and map customer satisfaction metrics to identify improvement areas.
• Perform additional tasks as the role evolves.

Required profile

• Student in the final year of a university program or holder of a bachelor’s degree in Economics, Finance or related field.
• Fluent written and verbal Italian; English knowledge is a plus.
• Strong communication, negotiation and teamwork orientation.

Required skills

• Proficiency with Microsoft Office suite.

What we offer

• Three‑month paid training period.
• Permanent contract with full social benefits.
• Opportunities for continuous learning, professional growth and Italian language lessons.
• Work in a young, dynamic team.