Support Engineer – English Speaking

About the role

We are looking for a Support Engineer who will connect customers with our technical solutions. You will work closely with various teams to diagnose and resolve technical issues, ensuring high levels of customer satisfaction.

Key responsibilities

• Provide email and phone support for technical problems such as password resets, internet connectivity, and email configuration.
• Remotely access client computers to troubleshoot software issues.
• Document each incident in the ticketing system.
• Troubleshoot hardware, software, and network problems.
• Escalate complex cases to higher‑level support when needed.
• Supply clients with clear information and guidance.

Required profile

• Minimum 6 months of experience at Stefanini or similar IT environment.
• Strong verbal and written communication skills in English (minimum B2 level).
• Customer‑oriented mindset with a proactive problem‑solving attitude.
• Ability to work collaboratively in a team and adapt to diverse customer needs.

Required skills

• Basic knowledge of Windows operating systems.
• Proficiency with Microsoft Office Suite.
• Familiarity with common web browsers.