Operations Manager - Build & Own

About the role

AI Acquisition is a fast‑moving, founder‑led business that runs acquisition, coaching, SaaS and performance‑marketing operations. We are looking for an Operations Manager who will own the Customer Success organization day‑to‑day, drive the P&L and build the accountability infrastructure from the ground up.

Key responsibilities

• Full P&L ownership for the Customer Success function, including targets, retention, expansion and cost‑to‑serve.
• Design and implement an operating system: account segmentation, escalation paths, quality guardrails, scorecards and cadence.
• Directly manage account‑management leads and senior operators, setting clear expectations and making tough decisions.
• Partner with sales and delivery leaders on hand‑offs, capacity planning and onboarding pipelines.
• Collaborate with People & Talent to define hiring profiles, raise the bar and build management depth.
• Free founders from operational firefighting, allowing them to focus on vision and growth.

Required profile

• Proven experience running a large, metrics‑driven operation and turning recurring problems into documented systems.
• Background in agency, high‑growth SaaS, marketplace or high‑volume service operations with a sizable Customer Success/Account Management team.
• Direct ownership of an account‑management or client‑services function at scale, with verifiable P&L and retention results.

Required skills

What we offer

• Opportunity to shape a critical function in a rapidly scaling business.
• Close collaboration with founders and senior leadership.
• Competitive compensation aligned with performance.