Operations Analyst – Supply (Moldova)

About the role

As Operations Analyst – Supply, you will be responsible for optimizing 3PL fleet quality and performance in Chișinău and Bălți, making day‑to‑day adjustments and driving long‑term process improvements. You will work with data and our 3PL partners to keep courier performance, compliance standards and operational reporting at the level the business needs.

Key responsibilities

• Conduct in‑depth data analysis to identify trends, opportunities and pain points within supply operations, focusing on metrics such as order delivery time, courier dispatch time, partner preparation time, partner acceptance time and customer ratings.
• Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for couriers and partners.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to supply performance.
• Identify and communicate important insights to relevant stakeholders, influencing changes that enhance supply and partner efficiency and satisfaction.
• Utilize data to support the establishment of excellent relationships with Glovo’s partners and couriers, demonstrating data‑backed value and building engagement.
• Work alongside and communicate effectively with all other teams involved in operations success to ensure a data‑driven approach.

Required profile

• Experience in Data, Business or Operations Analytics; experience in transportation, delivery or logistics is a plus.
• Solid practical SQL skills – writing queries, joins, aggregations, data extraction.
• Experience building dashboards in Looker, Power BI, Tableau or similar BI tools.
• Proficient in Google Sheets / MS Excel for quick ad‑hoc analysis.
• Clear communication skills – able to explain analytical findings to non‑technical partners.
• Independent mindset with strong curiosity and initiative.
• Fluent Romanian and Russian; English (min B2) for daily communication.

Required skills

• SQL
• Looker, Power BI, Tableau
• Google Sheets, MS Excel
• Python (basic experience)
• GCP, BigQuery
• Gemini, Claude (AI tools)

What we offer

• Top‑notch private health insurance
• Monthly Glovo credit
• Discounted gym memberships
• Online therapy and wellbeing benefits