Client Advisor (Inbound Sales)

About the role

Toptal is looking for a Client Advisor to turn inbound interest from small‑ and medium‑sized businesses into paying customers. You will be the first point of contact, quickly diagnosing client needs, presenting Toptal’s portfolio, and guiding prospects through the sales cycle.

Key responsibilities

• Conduct high‑energy discovery calls, establish rapport, and uncover the business problem behind each inbound request.
• Qualify opportunities, explain relevant Toptal offerings, address concerns, and secure commitment.
• Maintain accurate pipeline and forecast data in the CRM while managing multiple active opportunities.
• Coordinate with specialists (matching, delivery, HireGlobal, service experts) to ensure smooth technical progression and keep clients engaged.
• Provide clear briefs to specialists, track next steps, and resolve blockers throughout the sales process.

Required profile

• 2–3 years of B2B sales experience (Account Executive, Inside Sales, Sales Development, or similar).
• Proven track record converting inbound leads into customers at scale.
• Excellent written and verbal communication skills in English.
• Full availability during working hours to take client calls and manage a high volume of prospects.
• Ability to thrive in a fast‑paced, remote environment and manage competing deadlines.

Required skills

• Proficiency with CRM systems for pipeline management.
• Experience using Zoom for client video calls.
• Experience using Slack for internal communication and collaboration.