SAP Technical Services Coordinator

About the role

Stefanini Group is looking for a SAP Technical Services Coordinator to join its Hybrid Cloud & Infrastructure (HCI) cluster within the Infrastructure Services Division. The role focuses on coordinating and managing SAP technical service delivery, acting as the main point of contact for clients and ensuring that services meet agreed standards.

Key responsibilities

• Collaborate with technical teams to plan, execute and monitor SAP service delivery according to established timelines.
• Serve as the primary client liaison, handling queries, concerns and incident resolution.
• Track service performance, analyse metrics and propose process improvements.
• Maintain accurate service and incident documentation and provide regular status updates to clients and management.
• Plan work, assign tasks based on team members’ qualifications and escalate issues or capacity constraints to team leaders.
• Ensure compliance with operational procedures, quality standards and documentation requirements.

Required profile

• Experience coordinating SAP Basis service delivery (preferred).
• Strong ability to work with technical teams and manage client relationships.
• Good understanding of service delivery processes, performance metrics and continuous‑improvement practices.

Required skills

• SAP Basis