National Consultant – Service Designer & Content Manager

About the role

UN Women is seeking a National Consultant to lead service design and content management for the EVO e‑government portal in the Republic of Moldova. The consultant will ensure that life‑event pages integrate gender‑responsive information, making digital services more accessible for women.

Key responsibilities

• Apply the newly approved Methodology on life‑event institutionalisation to real‑world use cases.
• Collaborate with the development vendor, external UX/UI designer, and eGov content team to create and test life‑event page templates.
• Conduct user testing with women who face the greatest digital service barriers, especially around care, social protection, and protection from violence.
• Validate content with competent institutions and embed a gender lens into the standing content process.
• Document the end‑to‑end workflow so eGov can repeat the cycle independently.

Required profile

• Proven experience in service design, content strategy, and gender‑responsive digital projects.
• Strong understanding of public‑service portals and life‑event frameworks.
• Ability to work across multiple stakeholders, including government agencies and international NGOs.
• Excellent analytical and communication skills in English.

Required skills

• Service design methodology
• Content management for digital platforms
• UX/UI collaboration
• Gender‑responsive content integration

What we offer

• Opportunity to influence gender‑inclusive digital services at a national scale.
• Collaboration with UN Women and the Moldovan e‑Governance Agency.
• Professional development in public‑sector digital transformation.